Solving your technical support problems is our top priority.

We help you troubleshoot any issues and supply the level of support you need in order to obtain optimal results from your solution. If you place security, reliability, and performance at the top of your list of requisites, then rest easy; our secure, world-class hosting facilities are permanently on call to overcome any barriers to efficiency.
We are dedicated to providing the best support possible for your company. We answer your questions fast and provide you with an extensive knowledge base for technical issues in addition to numerous “how to” questions.

Support plans

Our customer service is second to none.  We offer three levels of support to suit the needs of our clients: Premier, Preferred, and Basic. Our packages range from online services to personalized enterprise support with a technical account manager.  We are dedicated to providing the best support possible for your company.

• Premier support

We customize a package designed just for you.  This package is for you if you have specific or essential support needs and require a wide range of expertise.

• Preferred support

Ideal for businesses requiring 24 hour support for hosted FEI software systems. This package includes upgrade consulting.

• Basic support

World-class support combined with cutting edge technology that ensure our software increases your effectiveness.